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  • Top 5 (Big) Residential Landlords in NYC 2022

    December 20th, 2022

    Renters in NYC have gotten used to the worst landlord list released by the Office of the New York City Public Advocate every year. By analyzing city data, the Public Advocate presents a list of buildings and landlords with a reputation for having unaddressed violations.

    At openigloo, a marketplace to help renters find quality apartments, we have performed a similar analysis to identify the city’s highest-performing residential portfolios. Our platform presents city data and crowdsourced tenant reviews on every address in NYC. Renters rate their buildings on a scale from 1-5 in categories such as cleanliness, heat, owner responsiveness, and garbage management. They share whether they received their security deposit back, if they would recommend their building to a friend, and how much their rent went up. In doing so, we have identified the landlords that garner the highest building ratings and recommendation rates.

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    We studied 250 residential portfolios with at least 500 units to develop this list. To qualify for the list, portfolios had to score in the 90th percentile for building ratings, recommendation rates, and city violations per unit. The following 5 landlords have an average building rating of at least 4.3 out of 5 (the city-wide average rating is 3.3). Additionally, 80% or more of tenants from the following buildings recommend their buildings to a friend (the city-wide average is 46%). And lastly, the following buildings all have violation per-unit ratios of less than 0.03 (the city-wide average is 0.68).

    There was some shuffle of this year’s list compared to 2021. TF Cornerstone took the top spot replacing Ogden Cap Properties at the list’s leader. Earlier, last year’s rankings were:

    1. Ogden
    2. TF Cornerstone
    3. Glenwood
    4. Columbia University
    5. Rudin Management

    NYC Highest-Performing Residential Portfolios 2022

    TF Cornerstone at 606 West 57 Street, Manhattan, NY 10019

    1) TF Cornerstone

    TF Cornerstone owns and manages about 18 residential buildings spanning 7500+ apartments in Manhattan, Brooklyn & Queens. One of the highest rated buildings on openigloo is one of their buildings in Long Island City, 46-15 Center Boulevard. The 363 unit building boasts a recommendation rate of 100%, and tenants appreciate management’s responsiveness. An area for progress? Tenants want to see amenity fees reduced or waived, given the high rents.

    Glenwood Management

    2) Glenwood Management

    Glenwood is the developer, owner, and manager of roughly 27 multi-family properties in Manhattan, covering 8000+ units. One of their addresses, 1675 York Avenue, boasts high ratings, and tenants are happy with the friendly and careful staff. Complaints? Tenants would like to see the shared laundry machines cleaned and maintained more often.

    Columbia University is the largest landowner in New York City

    3) Columbia University

    Columbia University is the largest owner in New York City by the number of locations and manages over 5000 apartments across 150 residential buildings. Renters of the buildings, mostly students, are pleased with the management’s affordability and attention.

    One of their highest rated buildings on openigloo is 343 Gold Street in Brooklyn.

    4) AvalonBay Communities

    AvalonBay Communities develops, owns, and manages rental apartment buildings across the United States. In NYC they are responsible for over a dozen properties spanning 3500+ units. One of their highest rated buildings on openigloo is 343 Gold Street in Brooklyn. The 631 unit building boasts a recommendation rate of 95%, and tenants appreciate the sense of community. Areas for improvement? Some tenants requested outdoor window cleanings and additional bike storage.

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    Ogden Cap Properties

    5) Ogden Cap Properties

    Ogden owns and manages 5 residential properties with a total of 3,416 units in Manhattan. One of their addresses, 155 East 31st Street boasts high ratings and tenants are happy with the building’s cleanliness and upkeep. Complaints? Many tenants expressed frustration about strict amenity policies, like being charged $20 to bring a guest to the roof.


    Renting in New York can be difficult. Navigating the rental process and finding a spot that is appropriate is no easy task for renters. It’s important to keep in mind that no building or owner can be perfect – openigloo users have always shared positive experiences about the previous landlords and their properties. With more transparency, tenants can find buildings and apartments better suited to their preferences, lifestyle, and budget.

  • New York Lease Renewals November 2022

    December 5th, 2022

    Rent increases on lease renewals continue to stabilize

    In November 2022, rent increases on lease renewals for market-rate apartments in NYC were 5.2% compared to 11.6% a year before. As rental activity cools heading in the winter months, 82% of renewals reported an increase of less than 5%. The average November renewal in Brooklyn and Manhattan was a 6% increase, compared to 0% in Queens. Increases in rent renewals have been hovering around 5% since August, indicating that the post-pandemic boom in prices seems to be behind us. 

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    New York City Lease Renewals

    Nov 2022Oct 2022Sep 2022Aug 2022Nov 2021
    Average Lease
    Renewal Change (%)
    5.2%5.9%5.2%12.5%11.6%

    November Renewal Breakdown By Increase

    82% of lease renewals in November were between 0-4%, while just 0% of renewals were above 51%.

    November Renewal Breakdown By Increase

    Jan-Nov 2022 Renewal Change (Manhattan, Brooklyn, Queens)

    Rent increases on renewals continue to drop below 2021 levels. 

    Jan-Nov 2022 Renewal Change
    Read December 2022 Report

    Questions or comments? Reach out to us at info@openigloo.com

  • NYC Affordable Housing Lotteries 101

    November 15th, 2022

    What is it, who is eligible, and how to apply?

    The affordable housing lottery is a program aimed at helping renters secure affordable housing within the 5 boroughs.

    New York City is expensive, and apartments are scarce. In order to meet the demands of a growing population, the city is constantly building apartments. Affordable housing lottery helps tenants secure affordable housing throughout the five boroughs. Here are answers to some of the frequently asked questions we receive about the affordable housing lottery at openigloo:

    1. What is the affordable housing lottery program in NYC?

    NYC affordable housing lotteries are run by two city agencies; The New York City Department of Housing Preservation and Development (HPD) and the Housing Development Corporation (HDC). These agencies collaborate with private landlords and real-estate developers to make sure a portion of new development projects are affordable and reserved for the housing lottery. The city considers an apartment affordable if the tenant does not spend more than 30% of their household income on rent. In exchange for participating in the program, these private landlords and real-estate developers receive multi-decade tax abatements. In the lottery, all apartments have rent stabilization leases, which means tenants are eligible to renew, and the rent can only go up by a certain amount every year. The affordable housing lottery is just one way to secure a rent-stabilized apartment. It’s not the only way. To learn more about rent-regulated apartments, read our blog post here.

    Learn more about rent-regulated apartments
    Who is eligible for affordable housing units in New York?

    2. Who is eligible for affordable housing units in New York?

    Households of various sizes and incomes are eligible to apply for the lottery. Each building in the lottery has its own rules and parameters for who can apply. For example, below is a matrix explaining who is eligible for apartments in a new Harlem development. This is how you would interpret the top section; there are 13 1-bedroom apartments available for households that make up 130% of the Area Median Income (AMI). Henceforth if your family has 3 people, and together you make between $94,972-$156,130 per year, then you are eligible for that apartment. If the program chose you as renters, you’d pay $2,770 for a rent-stabilized unit in that building.

    Available Units & Requirements

    3. Can people from outside of New York apply to the lottery?

    People from outside of New York can apply for the lottery, but there is a preference for NYC tenants. Therefore, some buildings may also have more specific community preferences, where they need to fill a portion of the units with families from a specific neighborhood.

    4. How long will the program take to select apartments?

    In fact, no one can predict how long the program takes to select an apartment. Several renters secured an apartment within months, while others waited years. Our successful tenants have told us to be patient and steady; apply, apply, and keep applying.

    To learn more about NYC affordable housing lotteries, be sure to visit NYC Housing Connect. There you can browse available apartments and apply.

    Visit NYC Housing Connect

    Submit an anonymous review about your current or previous building on the openigloo, and help a future renter with their apartment search. 

  • NYC Radiators: 5 Things You Need to Know

    November 15th, 2022

    Radiators heat 80% of NYC buildings – and 70% of households reported that those chronically overheated. But what are radiators, how do they work, and what do renters need to know about them to survive NYC winters?

    ​​Radiators work by drawing heat from water or steam and using that heat to warm up your apartment. They are made from metal because it is an excellent conductor of heat and can usually be found in your apartment windows.  Here are 4 things you should know about NYC radiators.

    Radiators are supposed to be scorching hot.

    1. Radiators are supposed to be scorching hot.

    In NYC, radiators have a few states – overworking, underworking, and in some lucky cases functioning just right! Renters had to open their windows while using radiators in the early 20th century to keep warm. This is because the city wanted to combat airborne illnesses and create ventilation in crowded apartments and buildings. Despite creating sauna-like conditions, your radiator is overheating your apartment as intended.

    2. You can’t control them.

    While you might want to open or close the knob on your radiator, please remember that it is only an on/off switch. This knob does not control the heat. In fact, if you leave the knob turned only halfway, you might get a lot of steam trapped – which can create a loud clanking sound.

    3. You can install a valve to control heat on radiators.

    Renters can buy radiator valves to install and control the heat emitting from a radiator. If you are interested in installing one, it’s important to have confirmed permission from your landlord beforehand.

    you can install a valve to control heat on radiators
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    4. You can request a radiator cover from your landlord if you have children under the age of 12 residing with you.

    Radiators can be scorching to the touch and can pose a real danger to young children. That’s why in 2013, a New York state bill passed requiring landlords to install radiator covers at the request of a tenant residing with a child aged twelve or younger. A radiator cover is a protector that covers the hot metal pipes but still allows heat to pass through. In accordance with the rules, landlords must pay for the radiator cover installation and have 90 days to do so. If he/she fails to do so, the tenant may install a cover and deduct the cost from the rent.

    You can request a radiator cover from your landlord if you have children under the age of 12 residing with you.

    5. You may need to bleed your radiator.

    You may need to bleed your radiator if it’s not working or making loud clanking noises. As a result, renters must bleed radiators when there is too much trapped air in the pipes. It’s important to bring this to your landlord or super’s attention. Renters should NOT attempt to bleed your radiator on their own. In some cases, boiling water could come spraying out, both burning you and flooding your space.

    Read more about winter in NYC

    Submit an anonymous review about your current or previous building on the openigloo, and help a future renter with their apartment search. 

  • 5 Things Every NYC Renter Needs To Know About Heat Season

    November 15th, 2022
    From October 1 to May 31 every year, landlords are legally obligated to make sure your apartment and building have functioning and sufficient heat.

    Winter is upon us! That mean’s heat season is in full effect. From October 1 to May 31 every year, landlords are legally obligated to make sure your apartment and building have functioning and sufficient heat. Here are 5 things every new New Yorker should know about the city’s heat season.

    1. When the temperature drops, your landlord needs to turn on the heat.

    Many NYC renters do not have control over their heat and instead rely on the building’s landlord or management company to turn it on when the temperature drops. There are city guidelines for when the heat should kick in. During the day, the indoor temperature needs to be 68 degrees Fahrenheit if the outdoor temperature drops to below 55 degrees. At night time, the indoor temperature needs to be at least 62 degrees Fahrenheit no matter what the outdoor temperature is.

    Read City Guidelines about Heat Season
    5 things about heat season v2

    2. Landlords are NOT required to pay for heat.

    The city legally requires landlords to ensure your building has a functioning and sufficient heat – they don’t have to pay for it. While it’s quite common for most NYC leases to include heat, there may be instances where you have to pay for your own heat. Perhaps you have an electric HVAC you can control, or the landlord passes on the heating bill to you every month. If you’re paying for heat and it’s more than what you were expecting to pay, it doesn’t hurt to bring up the issue when you’re negotiating your renewal. Here are 6 tips to help you negotiate your rent.

    6 Tips to Help You Negotiate Your Rent

    3. There are no laws about an apartment being too hot.

    Unfortunately, there are no rules about an apartment being too hot. At openigloo, we’ve read hundreds of reviews from renters complaining about sauna-like conditions during the winter months. In NYC, 80% of buildings are heated with radiators, and 70% of those households report being chronically overheated. This is because radiators were designed to overheat apartments in order to force tenants to keep their windows open. During the early 20th century, the city wanted to keep buildings ventilated and combat airborne illnesses – so overheating was the answer.

    The knob on the side of your radiator is simply 
an on/off switch.

    4. You can not control the heat coming from your radiators.

    It’s important to note that you can not control the heat coming out of a radiator (unless it has a control valve installed). The knob on the side of your radiator is simply an on/off switch. If you leave it halfway, it could lead to clanking noises.

    5. You can file a complaint with 311 if your heat is not working.

    NYC winters can be cold. Insufficient heat can pose serious health risks, especially for elderly people and children. If your landlord is not responding to your complaints about broken heat, you can file a complaint with 311. You can call or file a complaint online. The city may send an inspector to investigate – if they find that the landlord is not abiding by the heat season guidelines, they may issue violations and corresponding fines. 

    File a Complaint Online

    Submit an anonymous review about your current or previous building on the openigloo, and help a future renter with their apartment search. 

  • New York Lease Renewals October 2022

    October 30th, 2022

    Rent increases on lease renewals continue to stabilize, with the exception of Brooklyn

    In October 2022, rent increases on lease renewals for market-rate apartments in NYC were 5.9% compared to 8% a year before. After a busy summer season, rents have started to cool, with 74% of renewals reporting an increase of less than 5%. Notably, Brooklyn’s increases in renewals continue to outpace other boroughs – the average October renewal in Brooklyn saw a 10% increase compared to just 4% in Manhattan. This could be an early sign of heightened demand in the borough. 

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    New York City Lease Renewals

    Oct 2022Sept 2022Aug 2022Oct 2021
    Average Lease
    Renewal Change (%)
    5.9%5.2%12.5%8%

    October Renewal Breakdown By Increase

    74% of lease renewals in October were between 0-4%, while just 2% of renewals were above 51%.

    October Renewal Breakdown By Increase

    Jan-Oct 2022 Renewal Change (Manhattan, Brooklyn, Queens)

    Rent increases on renewals continue to drop below 2021 levels.

    Jan-Oct 2022 Renewal Change (Manhattan, Brooklyn, Queens)
    Read November 2022 report

    Questions or comments? Reach out to us at info@openigloo.com

  • Moving To New York? 5 Things You Need To Know BEFORE You Rent An Apartment In NYC

    September 1st, 2022
    Before move Banner size img 2021

    Renting apartments in NYC is unlike anywhere else. With millions of renters in the city, and many more moving each year, it’s important to go into your apartment hunt armed with the right information.

    Here are 5 things every new New Yorker should know before renting an apartment.

    Scams are everywhere. Be careful.

    1. Scams are everywhere. Be careful.

    Scammers prey on newcomers when it comes to apartment hunting. They’ll post listings that seem too good to be true and have a low price point. They may pressure you into making a deposit in order to see or apply for the apartment. They may say you can’t see the apartment because the current tenant is still living there. These are strong indications that it could be a scam. All real estate agents have to have a license with the State – if you’re feeling uneasy about the correspondence with an agent, you can look them up here and confirm they have a valid real estate license. If you’re dealing with an owner – confirm they are actually the owner of the property. Put the address in openigloo and you can see who the listed building owners are. A good rule of thumb is to never pay anything without seeing the space. If you’re not in the city, find someone to see it for you. Dealing only with verified and licensed agents and/or owners is also a good practice.

    2. Most landlords require that you make 40x the rent and have a 700+ credit score.

    Requirements to rent an apartment in NYC are strict. 40x the rent is standard. That means if you are looking at an apartment that is $2000 a month, your household income needs to be $80,000 a year to qualify ($2000 x 40 = $80,000). A 700 credit score is also typical. For example, if you’re a new grad moving to New York and you haven’t started working yet, getting approved is going to be tough without a guarantor. It doesn’t matter if you have a strong offer letter outlining your upcoming salary. Moving to NYC to look for a job will be difficult. If you don’t meet the income or credit requirements, you’ll need an American guarantor (preferably in the tri-state area) who makes 80x the rent and has a credit score of at least 800. If you don’t know anyone who can guarantee a lease, you can look into third-party guarantor providers.

    You may have to pay a broker fee.
    Explore no-fee listings

    3. You may have to pay a broker fee.

    Broker fees cause a lot of confusion for renters. In New York, renters are responsible for paying the broker when they sign a lease. In many states, landlords pay this fee (but not in New York). However, there are no fee apartments in NYC – this is when the landlord has agreed to pay the fee to the broker, or they are renting it themselves, so there is no fee. In any case, a 15% fee is normal. If the rent is $2000 a month, the fee to the broker would be $3600, which is equivalent to 15% of the annual rent ($2000x 12 months x 15% fee = $3600). Some brokers may charge just 1 month’s rent as the fee. When you sign a lease, expect to pay the first month’s rent, a security deposit equal to one month’s rent, and a broker fee. Broker fees are negotiable, so don’t be afraid to try and get the fee lower. If you want to avoid a broker fee, search for no-fee listings on openigloo.

    On openigloo, you can read reviews from other tenants and figure out who owns the building.

    4. Research the building and landlord before you move in.

    Lots of apartments in New York show really well. New appliances, clean hardwood floors, pre-war charm. But you never really know what it’s like to live in space until you’re already there. On openigloo, you can read reviews from other tenants, access city data on the property (open violations, bedbug reports, litigation history), and figure out who owns the building. Avoid apartments with hidden issues – pests, faulty heat, or thin walls are things that could sour your rental experience.

    Read and share reviews

    5. New York has tenant laws to protect you. Get familiar with them!

    New York has dozens of laws to help protect renters. For example, landlords can only charge a maximum of $20 as an application fee. Landlords must return security deposits within 14 days of move-out. Landlords must give notice if they want to raise your rent by more than 5%. And the list goes on. You can read more about NYC Housing Laws here.

    Renting in New York City is tough, but it’s important to go into your apartment hunt armed with the right information. Reach out to the openigloo team anytime with any questions or concerns. We’re here to help renters find a great place to live.

    Once you’re settled into a new place, submit an anonymous review about your building on openigloo, and help a future renter with their apartment search.

  • New York Lease Renewals September 2022

    September 1st, 2022

    Renters finally get some reprieve on rent renewals as increases dip below 2021 levels for the first time this year.

    In September 2022, rent increased on lease renewals for market-rate apartments in NYC fell to 5.2% compared to 12.5% in August. After a busy summer season, rents have started to cool, with 76% of renewals reporting an increase of less than 5%. Notably, Brooklyn renewals were 2 percentage points higher than in Manhattan. Few neighborhoods reported double-digit rent increases for September renewals; these include Clinton Hill, Williamsburg, Crown Heights, and Gramercy.

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    New York City Lease Renewals

    Sept 2022Aug 2022Jul 2022Jun 2022May 2022Sept 2021
    Average Lease
    Renewal Change (%)
    5.2%12.5%11.2%13.8%15.5%7.3%

    September Lease Renewals Report Breakdown By Increase

    76% of lease renewals in September 2022 were between 0-4%, while just 1% of renewals were above 51%.

    September Renewal Breakdown By Increase

    Jan-Sep 2022 Lease Renewals Report Change (Manhattan, Brooklyn, Queens)

    Rent increases on lease renewals across boroughs continue to converge.

    Jan-Sep 2022 Renewal Change
    Read October 2022 report

    Questions or comments? Reach out to us at info@openigloo.com

  • New York Lease Renewals August 2022

    August 1st, 2022

    Rent increases on renewals continue to stabilize, but popular neighborhoods continue to experience high double-digit increases

    In August 2022, rent increased on lease renewals for market-rate apartments in NYC averaged 12.5%. Despite New York lease renewal increases cooling slightly since earlier this year, rent increases are still nearly double what they were during the same period in 2021. 63% of August renewals experienced an increase of less than 10%. Notably, neighborhoods such as Upper East Side, Upper West Side, Chinatown, and Bushwick experienced increases of over 20% during August. The average increase in renewals in Manhattan was 13%, Brooklyn at 11%, and Queens at 12%.

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    New York City Lease Renewals

    Aug 2022July 2022June 2022May 2022Aug 2021
    Average Lease
    Renewal Change (%)
    12.5%11.2%13.8%15.5%7%

    August Renewal Breakdown By Increase

    52% of lease renewals in August were between 0-4%, while 4% of renewals were above 51%.

    August New York Lease Renewals Breakdown By Increase

    Jan-Aug 2022 New York Lease Renewals Change (Manhattan, Brooklyn, Queens)

    Rent increases on renewals across boroughs continue to converge.

    Jan-Aug 2022 New York Lease Renewals Change (Manhattan, Brooklyn, Queens)
    Read September 2022 report

    Questions or comments? Reach out to us at info@openigloo.com

  • 6 Tips To Negotiate Your Rent

    July 11th, 2022
    Six tips for scoring the best deals.

    In June 2022, average Manhattan rents crossed $5000 a month, while rents in other boroughs also reached all-time highs. Vacancy rates are also low, leaving many renters scrambling to secure an apartment. But just because the market is competitive doesn’t mean you shouldn’t try to negotiate.

    If you’re planning to renew or sign a new lease, here are six tips for scoring the best deals.

    Negotiate FB img 2021

    1. It’s a tough market for renters. So tread carefully.

    If you are looking to move into a new apartment, you don’t have as much leverage as someone looking to renew. Are there a lot of applications? Is this a very desired apartment in a popular neighborhood? If the answer is yes to these questions, then negotiating is probably not in the cards for you.

    If you want to renew your current lease, you have a little more leverage because landlords should prefer to keep good-standing tenants rather than clean, paint, repair, and advertise an empty unit. If you received a big discount due to the pandemic, expect a steep increase. Read more below to help negotiate that renewal.

    2. Be clear about what you want and why you want it.

    Before entering a negotiation, look at prices in your desired neighborhood and come prepared to defend the number you are offering to pay. Walk your landlord through your thinking process of how you arrived at that price. Mention nearby apartments, as well as any accompanying amenities, when explaining why you want a reduction.

    Check out openigloo’s rent calculator to see what the median prices are in your desired neighborhood. Find some sample email templates here as well to get the conversation started.

    Check out rent calculator

    3. Think about anything else you might be able to offer.

    Proposing a lease longer than 12 months may also make landlords more willing to accept a lower offer. Many landlords would prefer to guarantee rent for longer. If you’re at a point in your life where you can commit to an apartment for two years, definitely use that as a negotiation tool.

    Get details confirmed and signed in a document.

    4. Once you secure a concession from your landlord, get it on paper.

    Every landlord has a different preferred method of communication. Some like phone calls, while others are partial to email and text. Regardless of the platform, you use to negotiate, it’s important to get a written record of any deal you agreed on.

    If you do have conversations by phone, make sure you summarize that phone call in a follow-up email after. Get those details confirmed and signed in a document.

    5. Rent isn’t the only thing you can negotiate.

    While some landlords might be unwilling to negotiate on rent, that doesn’t mean they won’t make concessions. You can ask your landlord to cover a utility you normally pay for each month or if they will replace old appliances with newer versions.

    Even if you are happy with the rent you pay and don’t have any issues with your apartment, that doesn’t mean you can’t ask for something. You could ask your landlord for a rent credit in exchange for a referral. In many cases, landlords might be happy to throw a $500 credit your way if you bring them a new lease. Don’t be afraid to ask or get creative!

    Start your anonymous reviews

    6. Be ready to walk away.

    If you think a landlord’s asking price for an apartment is too high, don’t overpay. Do your research and do your due diligence on prices and availability in the area.

    Have an experience to share? Submit an anonymous review about your building on openigloo, and help a future renter find (or avoid) their next apartment!

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